Terms & Conditions

Terms & Conditions


Our Terms & Conditions include all pages/URLs/links displayed inside this page. Some of the important links have been listed below:


Who We Are

Utek Appliances is a trading name of LSJ Enterprises Uk Ltd, a registered company in England & Wales - Company No.10288087 and VAT registration No.GB247725288

Utek Appliances may be referred to with terms such as ““We”, “Us” or “Our” throughout this document.

Customers or website/page visitors may be referred to with terms such as “You” or “Your” throughout this document.


Postal Address

LSJ Enterprises

Unit 9, Brookfoot Business Park




United Kingdom


Contacting Us

Please use the contact details below to get in touch. Wherever contacting us has been mentioned throughout this document, the contact details below can be used.

Call us on: +44 1484 950489 (Local Rate) 9:30am - 5.30pm GMT

Email us on: sales@utekappliances.com


Utek Appliances will deal with all your enquiries most effectively by email. This allows us to document all correspondence and should be your first point of contact.

Our customer Service team operates 5 days a week (Mon-Friday) from 9:30am – 5:30pm GMT

The following information forms our Terms & Conditions and is an agreement applicable to all customers of Utek Appliances/LSJ Enterprises UK Ltd, including any consumer or business that purchases products or services from us, either online or in person. Our Terms & Conditions also apply to visitors of this website, viewing any of our website pages or product listings

Your information will be stored and used in an appropriate manner in accordance with the Data Protection Act 1998.


1. Contract of Sale

This Contract of Sale is formed between Utek Appliances and the Customer upon completing and submitting the online order form (or checkout) through our website, you (The customer) will be agreeing to the following Terms and Conditions and are making an offer to purchase goods from Utek Appliances. Our acceptance to your offer will be considered complete at the time we receive payment. Orders may be cancelled/rejected by us prior to dispatch in some circumstances (for example suspected fraud).

If for any reason your order is rejected before we accept your offer and payment has been taken, we will process a refund request within 48hours. Any goods in the same order which we have not confirmed in the dispatch confirmation e-mail that have not been dispatched to you do not form part of the binding contract between you and LSJ Enterprises UK LTD.


1.1. Age Related Sales

Any orders placed by those under 18 years of age must be with the consent of a parent or carer with any subsequent information given by the child to be done so with the consent of a parent or carer. LSJ Enterprises UK LTD also requires the cardholder to be available in order to give information in cases where an individual under 18 years of age is placing an order. The Contract of Sale is only upheld providing the above-mentioned terms are upheld.


1.2. Unauthorised Sales

Utek Appliances will endeavour to process all orders efficiently and effectively. If we believe an order has been placed without the cardholder/account holder’s permission, then the order will be temporarily held until further information is requested and we have verified the transaction was authorised by the account holder. See section 1.3. for more information.

In the event an order’s transaction was not authorised by the account holder, the payment provider will be contacted, and the contract of sale will be voided.


1.3. Security, Authorisation and Fraud Prevention

In some cases, we may need to verify the transaction was authorised by the account holder by requesting ID and other information.

ID can be sent via email as a scan or photograph. Any ID we request will be held privately and securely, in line with data protection laws. Such information will be deleted and destroyed when possible after we have made our decision and no longer need the information.

The specific types of ID we require would depend on the reason for the request and will be confirmed by a member of our staff at the time of the request.


2. Placing an Order & Fulfilment

2.1. All sales with Utek Appliances will be initiated directly through our website or one of the 3rd party marketplaces we sell on.

Utek Appliances will only advertise it’s products on the above-mentioned web pages; products will contain an accurate description of the goods being sold as per the manufacturers standard specifications; Utek Appliances will not be accountable for human error in relation to product information but will ensure that any problems caused as a result of this will be corrected and that the customer is duly refunded if payment has already been taken. Product images are for illustrative purposes only and may differ from the actual Product you receive.

2.2. All products will have a clear and concise indication of stock availability, Utek Appliances reserve the right to alter this stock information at any point during the order process; Customers would be contacted should this have an effect upon their order.

2.3. By placing an order with Utek Appliances you are signifying that you have read and agreed to the websites terms and conditions and have the capacity and authorisation to make the order.

2.4. All customers of Utek Appliances will be required to make an account in order to proceed with a purchase of goods from our website.

2.5. All orders placed will be subject to the current rate of UK VAT unless the following is applicable –

  • Your order is being delivered outside of the EU Zone or where UK VAT is not applicable by law.
  • You have supplied us with a valid and verified VAT number during the order process and are having the item delivered within the EU Zone but outside of the UK.
  • You have a valid reason to be exempt from VAT and in this situation relevant documentation will be required and the purchase will have to adhere to Government legislation i.e. VAT Relief for Disabled people, Overseas British forces (BFPO Addresses)

An order will not be dispatched until funds have been confirmed by us. For payment options where you are required to pay up-front, a confirmed status refers to us receiving the payment in full. For alternative payment options that allow you to pay later or in instalments, a confirmed status refers to us receiving a confirmation from the payment processor that your transaction/agreement has been processed (usually at the time of placing your order).


2.6. Order Security

If you would like to have your item delivered to an address that is not registered to the credit/debit card our security team will contact you. In some cases we will require further information and identification to be provided by the customer (see section 1.3).

Utek Appliances reserves the right to decline an order at any point during the order process.


2.7. Payment Methods

Utek Appliances currently accepts a wide range of payment methods. We do not hold any bank details or directly process any bank details ourselves. All transactions are processed by 3rd party payment processors that we have deemed to be reliable, reputable and secure payment processors.

Our available payment methods are as follows:

  • Debit Card/ Credit Card (Visa, Visa Debit, Visa Electron, Maestro, MasterCard)
  • PayPal payments will be processed in Sterling GBP (£) and the applicable conversation rate is required to be paid by the customer.
  • Amazon Pay
  • Klarna
  • We do not store credit card details nor do we share customer details with any 3rd parties


2.8. Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.


3. Delivery

Please see our Delivery & Returns page for more information about our delivery options.


3.1. Delivery address

Items are sent to the stated delivery address provided by the customer on the online order form.

Should the delivery address differ from the invoice address, the Customer is to provide both addresses when placing the order online. The parcel will be shipped to the delivery address specifically indicated on the form. In some cases, for high value good that are being delivered to a different address to the billing address, we may request further information to verify the transaction was authorised by the cardholder (see section 1.3). We reserve the right to cancel orders that do not meet our requirements for security and authorisation checks.


3.2. Failed Delivery Attempts

In the event of a failed delivery, depending on the circumstances and the carrier's policy, the Customer may receive a note of passage i.e., "calling card" in his/her mailbox. If the courier has left a note, the Customer will need to call the courier in order to arrange a new delivery date or collection. If the Customer does not contact the courier service the item will automatically be attempted delivery the following working day for up to and sometimes surpassing 2 delivery attempts with the exception of Royal Mail packages, these items will require collection after the initial delivery attempt. It also might occur that the Customer does not find a calling card in this case it is the Customer's responsibility to track his/her orders online with the provided tracking information upon the carrier's website, in order to view package status information and inform either the courier or Utek Appliances customer services of any issues as soon as possible. Should the package not be re-attempted, collected or delivered to and/or by the customer the package will be returned to Utek Appliances where a redelivery fee will be applicable.


3.3. Loss of the parcel

Should such a situation arise, Utek Appliances is compelled to respect the time frames set by the couriers in regards to declaring the loss of the package, processing a claim with the courier and then refunding the shipment or replacing the item for the customer. Hence, the Customer is also bound to the same time-frames.

In order for Utek Appliances to declare a parcel “lost”, the Customer has 2 days to declare the loss of a parcel in the UK or starting from the date he or she received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted. *Please note that for International shipments this will be extended in accordance with the courier service you select, we require notification within 2 days of the delivery estimation date.

Should the parcel be declared as lost within the above-mentioned time, Utek Appliances will attend to filing a claim with the courier and may ask the Customer for additional information/documents if required.

The courier gives the final response related to claims within a one to three-week period. The nature of the response can be one of two types: either the parcel is found and then sent back to the Customer by standard procedure, or the parcel is declared as lost by the carrier and Utek Appliances informs the Customer. In this case, and in accordance with the customer's wishes, Utek Appliances can make a second shipment of the order or proceed by fully refunding the Customer for the total amount paid.

In the event of loss, Utek Appliances will send the customer a Non-Receipt Declaration form, which will be used as part of the investigation process. This form will be a declaration of non-receipt and should further investigation or GPS data prove that the item has been delivered successfully to the correct location then this will be used as part of a legal case towards the recipient. This may or may not involve a police investigation and will not be limited to purchaser of the goods but also the individual/individuals who signed/received the goods at the specified delivery location. Please contact our customer service team to enquire further about this form in the event of any lost goods. Timeframes for completion and replacement will vary on a case-to-case basis.


3.4. Receipt of parcel

When the items are delivered to you, you may be asked to sign for the goods as acknowledgment of receipt. If a parcel comes partly or totally damaged, the Customer's concerns must be written on the delivery note in the presence of the carrier. If this is not possible, the customer is advised to refuse delivery on grounds of damages in transit.
Should no concerns be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or Utek Appliances will accept complaints. Should the customer want to preserve recourse against the courier, he/she must put in a claim in writing to the courier within 3 days (public holidays excluded) following the day of delivery.
Any unclaimed parcel that is returned to Utek Appliances can be sent back to the Customer provided that they pay the re-delivery fees. Should there be any issues with the package relating to contents, missing or otherwise, we would need to be notified within 48 hours of the time of delivery to ensure legitimacy of this claim, otherwise Utek Appliances would be unable to take any further action.


3.5. Exports/Customs

The Customer should check with the local authorities of their country of residence about the entry conditions for the ordered items. It is the Customer's responsibility to make the necessary declaration(s) and/or payment(s) to the appropriate authorities and or officials in their respective country.

The Customer should inquire to local authorities on the legalities of importing or using the services and items ordered. Should the customer not accept or reject payment of import taxes or duties then a charge will be applied for the cost of the return delivery and the original delivery of the item, the charges will be removed from the customers refund upon return of the package.

The Customer should make sure that the technical specifications detailed by the manufacturer respect the legislation of their respective country.
Utek Appliances cannot be held liable if the Customer does not respect the legislation of the country in which the items will be introduced.
Utek Appliances will ensure all documents that are required to be provided by Utek Appliances i.e. FCC Forms will be inclusive with applicable parcels as standard.



4. Refund & Exchange Policy

We hope that you will be happy with any purchase you make from Utek Appliances, however we understand that at times items may not be as expected and should you wish to return an item, you may do so within the timescales and conditions outlined below.


4.1. Distance Selling Regulations

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the date of purchase. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement via email.

Please check your item when you receive it. Any fault with an item you have received from us must be reported within the 14 day returns period. If this has not been reported within 14 days of receipt, we would not be able to deal with any faulty items return requests directly, however you do have a full manufacturer's warranty to cover for problems after 14 days.

You can contact us via email on sales@utekappliances.com or call us on 011484950489.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. If an order has been cancelled, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

To avoid any liability for diminished value of returned goods, we request all goods to be returned in a resalable “as new” condition and the goods must not have been used. This would require product seals, packaging and contents to be intact. We do understand that box seals would need to be broken to assess the item however we would request that due care and attention is taken not to damage the package when the seals are removed. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop. You may return products that are not in 'as new' condition, however we will inspect returned items for signs of damage or diminished value and act accordingly. We advise customers to contact us prior to returning items which are not in 'as new' condition in order to speed up the returns inspection process. In cases of items which have any warranty activation based on the use of the item, such as mobile phones and tablets, a restocking fee would apply if such warranty has been activated through the device being turned on and activated or a sim card being inserted. This is due to the item no longer having “full manufacturer warranty” as advertised with all of our items and thus no longer “as new”

If you choose to return an item, please take care of it whilst it is in your possession. Please return your product; with the original packaging, accessories and manuals. Promotional bundles must be returned in their entirety in order for this to be refunded. See below for exclusions:

The right to cancel does not exist for the following contracts:

  • Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised. 
  • Contracts for the supply of goods which are liable to deteriorate or expire rapidly. 
  • Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. 
  • Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery. 
  • Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery. 

All online purchases are subject to distance selling regulations; this allows Customers to purchase an item from our website and then return the item should it not be required or not expected for full refund within 14 Calendar days of receipt.

If you return a used item, we reserve the right to refuse a refund or reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected. All items must be returned to us in an “as new” resaleable condition if the reason for your return is a change of mind. This means seals should not be broken and where electronic devices are involved, the item has not been switched on or used, or the device has not been activated or anything that would start its warranty period.

In the case of unwanted goods Utek Appliances will not cover cost of the postage fee incurred to return the goods to us.

Utek Appliances currently offer a Free delivery service and this would be classed as our basic rate, please note that any difference in cost between this and your original chosen delivery fee will not be returned.

RETURN DELIVERY FEES: If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed the minimum delivery charge required by a trusted parcel service to return the item to us. Any service used above and beyond the standard rate will not be covered under this policy. Proof of posting will be required. Please ensure Utek Appliances Customer Services are consulted prior to any return fees being paid. All postage refunds must be agreed with the Utek Appliances Customer Service Team, in writing via email, prior to return.

Where goods received are faulty or not fit for purpose or as described, customers will have different rights, which are covered by the Return under warranty policies.

It is our responsibility to supply you with the goods that meet your consumer rights.

This Policy does not affect your legal rights.


4.2. Service Plans & Loans

The provider determines returns and exchanges on all subscription services and other cancellations may apply. Any cancellation period will be set out in your agreement with the subscription provider, as applicable or us.


4.3. How to Return or Exchange an Item

Should you wish to return an item, please follow one of the methods below:


4.4. Contact Our Customer Services Team

The simplest way to arrange a return is to email our Customer Services Team


4.5. Warranty Repair/Replace

This warranty does not apply to any defect in the goods arising from the below –

  • Fair Wear & Tear
  • Willful Damage
  • Accidental Damage
  • Negligence by the Customer or any third party.
  • Usage otherwise than as recommended by the Manufacturer
  • Failure to follow the Manufacturer’s instructions
  • Any alteration or repair carried out without the Manufacturers approval.

This warranty or guarantee is in addition to your consumer rights.

All new products sold by Utek Appliances will have at least a 1-year manufacturer warranty (unless otherwise stated), which is effective from the delivery date. The full details of the term and what is covered can be found in the information or user manual included with your product, or on the manufacturer’s website.

Where electronic devices are concerned, we may advise you to contact the manufacturer for faults that arise at any point after your purchase, even within the cancellation period. This is because we aim to speed up the process.

If we are replacing your item, we may choose to deal with your issue with a product through the use of manufacturer’s warranty in order to send you the same item back, in full working order. This may particularly be exercised where electronic devices are concerned as the returned item cannot be resold if the device and its warranty has been activated. In all cases we will always do our best to deal with your issues as quickly as possible.


4.6. Utek Appliances Fair Returns Policy

Utek Appliances operate a fair returns policy, this allows customers who have a faulty item to have the item returned to us for repair, replacement or in some cases a refund. This policy does not affect nor incorporate the 14 Calendar day distance selling regulations policy.

A Customer whose device is faulty within the warranty period will have the right to have their item returned for repair; Utek Appliances.com require customers to ensure their return is authorised by our customer service team, this will require the Customer sending an email to our Customer Services team to identify the reason for return and the required action, after 14 days the outcome of this return will then be at the discretion of the Customer service team. After the return has been agreed a returns reference will be provided and you will be advised on how to return the item to us, all shipping and our Customer Services Team will supply returns information. Any returns that are sent to Utek Appliances without the knowledge or authorisation of the customer services team may be rejected.

Utek Appliances will not take responsibility for any returned items that were not requested by our returns team or purchased from Utek Appliances. These items may be destroyed.


4.7. Returning Goods to Utek Appliances after 14 Days (FAULTY)

Here at Utek Appliances we are always sorry to hear of any problems that you may be having with your purchase. If a fault occurs within 14 days of purchase then a refund or exchange would be available, should your product become defective after 14 days then your product may be covered under the manufacturer’s warranty period (Normally for a period of 12 months or more). In all cases where the product is returned to Utek Appliances, we would always need to assess and confirm the issue.

Should a fault occur within the warranty period (after 14 days) then it would be processed under the manufacturers limited warranty terms.

In all cases you may wish to visit the manufacturer's website or contact them directly, very often they may be able to offer troubleshooting and support for the issue you have with your product and this would result in a much swifter process.  Please see manufacturer contact details at the bottom of this page.

When you return your device, (if applicable) you'll need to ensure that it's unlocked and free of security software that might prevent us from being able to access it.

If the device is locked, disabled or out of warranty cover when you return it and we provide you with a replacement device, we are not able to process a refund (if applicable):

When returning goods to Utek Appliances you'll also need to supply:

- All the original parts
- Any accessories or free gifts
- Certificates, manuals, and warranty cards
- Packaging (Box, Internal Packaging etc.)

Once back with Utek Appliances, providing this is within the warranty period and terms, the item will be forwarded to the Manufacturer for assessment and subject to the outcome of this a replacement (In some cases this may be a manufacturer refurbished item) or repaired item will be returned to the consumer.

All returned goods will be dealt with by Utek Appliances Customer Services at their discretion and will be dealt with accordingly; Utek Appliances will require all contents to be returned and to be in a good to new condition in the event that a refund has been agreed by a member of Utek Appliances Customer Services. This must always be agreed prior to return.

If the item has been returned to Utek Appliances directly then a return would be rejected or subject to associated charges should the item show any signs of the following;

  • Changes to the manufacturer standard settings
  • Attempts to tamper with manufacturer fixings or seals or software.
  • Any personal data upon the unit, removable or not.
  • Seals upon software have been broken
  • The device has non-standardized pin (unlock) code
  • Manufacturer content (Software) has been removed/deleted
  • The issues with the device are not covered by the manufacturers warranty

*Utek Appliances will not take responsibility for lost data as a result of returning a device for replacement or refund

If your return to the manufacturer does not conform to warranty standards and conditions this would be deemed outside of the manufacturers warranty. Utek Appliances would then be unable to provide the remaining warranty on the product and a chargeable repair and assessment fee may be applicable by the manufacturer and/or Utek Appliances for this and future repair work.

This policy does not affect your statutory rights. 


4.8. Returning Goods to Utek Appliances after 14 Days (NON-FAULTY)

Here at Utek Appliances we want to be sure that you are happy with your purchase and whilst we do not ordinarily accept unwanted goods back after 14 days, we may be able to make exceptions in certain circumstances.

Contact us directly to discuss your return further.


Please do note that in certain cases this will involve a fee being applied for this service

Any returned Goods may, at the Supplier’s discretion, be refused and returned to the Customer and/or, a handling charge (equal to a minimum of 15% of the Order value of the Goods involved) will be levied to the Customer’s account to cover the additional costs involved (such as, without limitation, repackaging costs and/or the carriage and associated costs of returning the Goods to the Customer). In addition, the Customer will be charged for any damage caused to the Goods whilst they were in the Customer’s custody or control.

This policy does not affect your statutory rights.

4.9. Return Charges

In cases where your return is outside of the manufacturers warranty terms a charge may be applicable for the repair and/or the return of the Handset, these charges are variable and dependant on the individual manufacturer; the cost will be provided to the customer in a formal manner and will be required to be paid in order to have the faulty item repaired. Should the customer not wish to pay the repair fee there will be both an assessment fee, again determined by the manufacturer, as well as a returns cost; The returns cost will encompass both the cost for the manufacturer to return the item to Utek Appliances as well as the value of Utek Appliances shipping the item back to the customer.

Upon the provision of a quote for a faulty repair by the manufacturer, the customer will be bound by a 7 day rejection period, should the repair and cost not be agreed within 7 days of the repair quote Utek Appliances will ensure the item is returned to the customer with the aforementioned charges being applicable.

Any repairs carried out on the item without the knowledge or authorisation of Utek Appliances and the manufacturer will immediately void the warranty you hold upon the product.

In cases where items are returned and no fault is found there will be a charge for the assessment and the return of the non-faulty item, this charge will be at the discretion of our returns team and the manufacturer’s warranty/technical department.

DISPUTED CHARGES - Where due care has not been taken with the item and a repair fee is required, a charge may be applied based on Utek Appliances Customer Services and the manufacturers assessment. Should the customer disagree with this assessment then it may be possible to have an independent service centre assess your return. Should the outcome of this assessment be the same as the manufacturer then all associated charges will be forwarded to the customer. Refusal to make payment for these charges within 14 days may result in the manufacturer disposing of your item.

RETURN DELIVERY FEES: If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed the minimum delivery charge required by a trusted parcel service to return the item to us. Any service used above and beyond the standard rate will not be covered under this policy. Proof of posting will be required. Please ensure Utek Appliances Customer Services are consulted prior to any return fees being paid. All postage refunds must be agreed with the Utek Appliances Customer Service Team, in writing, prior to return.

Utek Appliances can only refund/reimburse delivery fees if customers have contacted us prior to sending the item back to us. This is so that we can advise on preferred couriers and confirm the delivery fee is acceptable.

We can only refund/reimburse an amount that has been confirmed by us beforehand.


4.10. International Returns

All Utek Appliances goods are covered by manufacturer warranty. If in the unlikely event your goods develop a fault please contact your country’s product support centre.

NOTE: If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed £7.99.


4.11. Refund upon returning goods

When you return a product, we’ll process your refund as quickly as possible in accordance with section 4.1. Refunds will be processed via the same payment method and/or card used to purchase the item.

Should you wish to return an item, please follow one of the methods below:


The simplest way to arrange a return us to email our Customer Services team via the contact us page on our website or via email. Our contact information is at the bottom of this page.


4.12. Returning Goods to Utek Appliances (DISCLAIMER)

In case of items missing/damaged in transit to Utek Appliances, it is the responsibility of the Sender/Customer to make all relevant enquiries and communication in order to request compensation for losses where necessary.

It is the customer’s responsibility to ensure all high value items are returned with a tracked and insured service. Utek Appliances can not be held responsible for any items until they have been delivered and received by us.


4.13. Returns Help

Here at Utek Appliances we want to make your return process as quick and easy as possible. Please enquire about using Utek Appliances return services and we may be able to use the long established accounts we have with our postal carriers to help reduce the rate and cost of return.

Very often, using the Utek Appliances Royal Mail or UPS Access Point services, you will find that a considerable saving can be made upon your return costs.

Please note that this is not a free service but it may be a cheaper option for your return. Please contact our customer service team to discuss this in further detail.


5. Fulfilling an Order

Utek Appliances will use your selected courier to fulfil any order, any dates given as a result of this delivery will be an approximation and may be subject to change; any problems with the received goods will need to be reported within 48 hours of receipt by the customer. Terms of return will be agreed prior to dispatch with our trade or account team and this will be given in writing, otherwise standard timeframes – 7 working days – will be applicable for unwanted goods. To enable the goods to be returned we require the goods to be kept and held in the same condition as receipt, should the item be damaged upon receipt we require this to be signed for as Unchecked and the damage to be reported immediately to our trade team. 

Goods that are made to order, or may be specifically ordered to fulfil your order and are not part of our standard stock system will remove your right to cancel the order.


5.1. Payment of an Order

Utek Appliances will require payment immediately for purchased goods, and payment will be made in full for the agreed amount. Ownership of the item(s) will remain with Utek Appliances until full delivery and payment has been made, we reserve the right to reclaim the items should the payment not be made as required.

No items will be dispatched until payment has been fully received, unless a payment option has been selected that specifically allows delayed payments or instalments (eg. PayPal Credit or Klarna)


6. Promotional/Discount Codes

  • Promotional/Rebate codes are only valid online and need to be entered in the checkout process to obtain discount.
  • Promotional Codes cannot be used in conjunction with any other promotional offers


7. Jurisdiction/Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website or provide to You, We make no warranties, whether express or implied in relation to its accuracy.

Images: Product images are for illustrative purposes only and may differ from the actual product.

We reserves the right to repossess any goods that have not been paid for in full and invoice You for any legal, delivery and restocking costs incurred. All trademarks published are the property of their respective companies. Utek Appliances has the right to cancel orders where we deem the order to be fraudulent and also where delivery of products may not be fulfilled. In such cases a full refund will be issued. 

If we are unable to provide a Service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this.

When User information is shared with Utek Appliances or any of our Subsidiaries, we reserve the right to use your information to enable Utek Appliances to obtain and/or provide supplementary information and services, this may be for a number of reasons, for example but not limited to, Purchase Feedback, Revenue Protection and Assisting with Delivery. Your information will not be sold nor will it be used inappropriately. By using the Utek Appliances website or any of our Subsidiaries you agree to this data sharing policy.

Should any of the terms and conditions be deemed to be unenforceable in a court of law then the relevant section shall be removed from the terms of sale and the integrity of the remaining terms will be upheld. 


8. Alterations to Terms & Conditions

Utek Appliances reserve the right to make any amendment’s or changes to the terms & conditions of sale, the items represented on our website, policies or any aspect of our service. Customers will be subject to the terms of sale at the point of placing an order only and changes will only be applicable to Customers who purchase after any amendments have been made. Content shown on the Utek Appliances website is done so with the permission of the creator and may not be copied or mirrored without the consent of Utek Appliances

Should you have any comments in relation to issues on our website, with our terms and conditions, our service or just a general query then please do not hesitate to contact us.


9. Complaints

We at Utek Appliances operate a fair complaints process and using the experience of our employees and the expertise of our Suppliers and/or Manufacturers we endeavour to resolve all complaints in a fair and prompt manner.

We may seek guidance from Trading Standards and other supporting authorities when attempting to resolve any dispute.

Please contact us to raise your complaint via Email


10. Mobile Phones

All of our Mobile Phones are European Territory Models, factory unlocked and sealed. If you wish to use the phone outside the EU/UK the phone should be activated with a SIM Card issued from a mobile operator within UK/Europe.

(as defined EU/EEA,  Switzerland, and the following Non-EEA countries Albania, Bosnia, Herzegovina, Former Yugoslav Republic of Macedonia (F.Y.R.O.M), Monaco, Montenegro, San Marino, Serbia and Vatican City.)


11. Dispute Resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.


12. Contact Information

Email: sales@utekappliances.com
Tel: (+44) 01484 950489 (Local Rate)

Opening Hours: 9:30am - 5.30pm

Address: LSJ Enterprises, Unit 9, Brookfoot Business Park, Brookfoot Ln, Brighouse, HD6 2SD


13. 3rd Party Guarantees

You can make purchases securely from our website with confidence thanks to the money-back guarantee by Trusted Shops. After you have placed the order, you can insure your purchase with just one click, as well as automatically insure all future purchases from shops with the Trusted Shops trustmark for up to £2,500 free of charge. The insurance period is 30 days for each purchase.

The Trusted Shops Guarantee and Participation Terms apply.

Click Here for Trusted Shops Guarantee Conditions 

Click Here for Trusted Shops Data Protection Information



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