What We Offer

We aim to ensure that in choosing Utek-Solutions you will receive the best possible all round purchase experience but on the rare occasion that something may go wrong we feel our support and experience will be more than adequate to resolve even the biggest of issues with minimal inconvenience. Choosing Utek-Solutions for your technology and SDA needs will be a choice that you will not regret.

Contact Us

Terms and Conditions

  • Utek appliances (Part of LSJ Enterprises UK LTD)
  • No Purchase Necessary.
  • Competition details form part of these terms and conditions.
  • The Competition runs from the date highlighted on the social event. Entries received after this time will not be put forward for the draw.
  • Entry is open to residents of the UK excluding Channel Islands or the Isle of Man, except employees (and their families) of Utek appliances, the suppliers of the prizes and any other companies associated with either Utek appliances or the Competition.
  • Each contestant must upload a photo to the competition post on Utek appliances official Facebook page to be in with a chance to win.
  • The winner will be selected at random.
  • Each user can enter as many times as they want.
  • Due to the nature of Competition entries shall not be returned.
  • Winners will be notified through Facebook as highlighted on the post.
  • Should the person selected be a previous winner from the last 6 months, the promoter holds the right to select another.
  • The winner may be required to do a video and written review of the appliance given and must comply with product reviewer guidelines. Should the winner wish to opt out of the review, we reserve the right to reclaim the prize to give to another entrant.
  • Winners must redeem their prizes within one month, failure to claim within this time period could result in loss of prize. UTEK will not be responsible for delay caused by third parties.
  • The Promoter’s decision is final and binding in all respects on all entrants. No correspondence will be entered into. Entries that do not comply in full with these entry terms and conditions will be disqualified.
  • Failure to respond and/or provide details for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize.
  • The prizes are as stated and no cash or other alternatives will be offered, unless agreed in writing the prize is non-refundable and non-transferable.
  • The Promoter reserves the right to substitute the prize for a prize of equivalent or greater monetary value if this is necessary for reasons beyond its control.
  • Except in the case of death or personal injury arising from its negligence or in respect of fraud and so far as is permitted by law, the Promoter and its associated companies ad agents exclude responsibility and all liabilities arising any postponement, cancellation, delay or changes to the prize details beyond the Promoter’s control and for any act or default of any third party supplier.
  • The Promoter will not be liable for any prize(s) that do not reach the winner for reasons beyond the Promoter’s reasonable control.
  • The winner(s) agree(s) to the use of their name, location and will co-operate with any other reasonable requests by UTEK Limited relating to any post-winning publicity, including posting a photo of the product installed in their kitchen, or creating a written or video review without additional remuneration.
  • Use of a false name or details will result in disqualification.
  • All entries must be made directly by the person entering the Competition, no group, mass or software entries will be accepted.
  • Entries made online using methods generated by a script, macro or the use of automated devices will be void.
  • No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer, network or software failure which may restrict or delay entry.
  • The Promoter may refuse or disqualify any entry (including winning entries) if the entrant concerned or anyone authorised by the entrant to deal with their entry, acts in a way towards the Promoter which the Promoter reasonably considers to be inappropriate, unlawful or offensive. If the winning entry is disqualified the Promoter reserves the right to award the prize to another entrant.
  • Entrants will be deemed to have accepted these terms and conditions and agreed to be bound by them when entering this Competition.
  • This Competition, and any dispute or claim arising out of or in connection with it, shall be governed and construed in accordance with English law. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Promotion.
  • The promoters reserve the right to amend or alter these terms of Competitions at any time and reject entries from entrants not entering into the spirit of the Competition.
  • Competitions may be modified or withdrawn at any time.
  • A list of winners will be available by writing in to Utek appliances at the Promoter’s address no earlier than six weeks (unless otherwise stated) after the close of the Competition. Details shall also be
  • By entering this Competition you declare that UTEK Limited has permission to send marketing emails related to our products and services. Your details will be the property of Utek appliances and will not be passed on to any 3rd parties.

We believe that you will be happy with any purchase you make from Utek-Solutions.com. However we understand that at times items may not be as expected and should you wish to return an item.


  • Please login to your account page and click on Product Returns (left hand menu)
  • Click on ‘Request new product return’
  • Select the relevant order
  • Fill in details and submit request

Please do not send us any goods back until you receive a Returns number and instructions from us

Repairs under warranty- for faulty goods that are still within their manufacturer warranty period, you may want to consider contacting the manufacturer of the product directly before contacting Utek-Solutions.com, this process is usually much quicker.

All online purchases are subject to distance selling regulations; this allows Customers to purchase an item from our website and then return the item should it not be required and/or not expected for full refund within 14 days of receipt. To enable this we require the item to be returned with a proof of purchase and in accordance with Utek-Solutions.com returns policy. Please see our terms & conditions for more information.



When you return a product, we’ll process your refund as quickly as possible and do our utmost to ensure this is within seven working days of when we receive and verify the item. When you return a product that you purchased using a credit card, the same card you used will be credited with the refund.

Should you wish to return an item, please follow one of the methods below:


The simplest way to arrange a return is to email our Customer Services team via the contact us form


UK Delivery

Next working day delivery can only be carried out when a order is placed before the cut off time which is 4:00pm on the day of purchase (Mon-Fri). However on some occasions we can despatch after 4.00pm please contact us on 01484950489

Royal Mail Next Working Day from £7.49 – We use this service for UK Next day service deliveries – Full tracking is available via email.

Royal Mail from £3.99 – One of the most popular postal services, aims to deliver your order in 1-4 days, including Saturday. We use Royal Mail services for our standard delivery option for low value items.

Royal Mail Special Delivery from £8.95 – Special Delivery Next Day for guaranteed delivery of your urgent or valuable item before 1.00pm the next working day

Delivery prices vary depending on the weight of the chosen item and delivery service; a price will be calculated during the checkout process when the delivery details have been entered.

Destinations, which are, VAT exempt, VAT will be removed in the checkout process. i.e Guernsey, Jersey, BFPO


Here at Utek-Solutions we deliver to over 95% of the world using trusted names such as Royal Mail, Parcelforce, UPS , DHL and other respective delivery services. Our services are 100% insured.

Royal Mail – We use this service for customers who will like to receive their items via their national postal service. This service is limited to certain countries in our checkout.

Parcelforce – This service is a priority international delivery option and can be chosen by customers who require packages to be delivered worldwide within 2-5 days.

UPS – As per UPS this is a similar service and provides International customers with a speedy priority delivery service.

DHL – This is a budget priority mail service; it is a better value service compared to the FedEx/UPS delivery options but normally ensures international customers received packages within 3-5 days.

TAX FREE – Destination, which are outside the European Union, are TAX (VAT) exempt. TAX (VAT) will be removed in the checkout process.

European Union (EU) business-to-business customers are entitled to a TAX (VAT) Free purchase if your TAX number is supplied.

Delivery prices vary depending on the weight of the chosen item, delivery service and postal country. A price will be calculated during the checkout process when the delivery details have been entered.

Full tracking is available via email upon despatch.

All delivery times are stated in working days (Monday – Friday).

Contact Us.

LSJ Enterprises Uk Ltd

Armytage Road.


HD6 1PT,

United Kingdom.

Tel:+44 (0) 1484950489

Email: Sales@utek-solutions.com

Contract Of Sale

This Contract of Sale is formed between Utek-Solutions and the Customer upon completing and submitting the electronic order form through our website, you (The customer) will be agreeing to the following Terms and Conditions and are making an offer to purchase goods from Utek-Solutions.com. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail is sent to you, on some occasions it may be the case that completion is when the goods you ordered are despatched, or whichever scenario happens first.

If for any reason your order is rejected before we accept your offer and payment has been taken, we will refund you immediately. Any goods upon the same order which we have not confirmed in the despatch confirmation e-mail that have not been despatched to you do not form part of the binding contract between you and LSJ Enterprises UK LTD.

Placing An Order With Utek-Solutions Purchase Fulfilment

All sales with Utek-Solutions will be initiated directly through utek-solutions.com website, this site is the only valid location where authorised sales by Utek-solutions will be initiated and the goods and services provided by Utek-Solutions (LSJ Enterprises UK Ltd ) will be shown only upon this website.

2.1 Utek-Solutions.com will only advertise it’s products on the above-mentioned web page; products will contain an accurate description of the goods being sold as per the manufacturers standard specifications; Utek-Solutions.com will not be accountable for human error in relation to product information but will ensure that any problems caused as a result of this will be corrected and that the customer is duly refunded if payment has already been taken. Product images are for illustrative purposes only and may differ from the actual Product you receive.
2.2 All products will have a clear and concise indication of stock, Utek-Solutions.com reserve the right to alter this stock information at any point during the order process; Customers would be contacted should this have an effect upon their order.
2.3 By placing an order with Utek-Solutions.com you are signifying that you have read and agreed to the websites terms and conditions and have the capacity and authorisation to make the order.
2.4 All customers of Utek-Solutions.com will be required to make an account in order to proceed with a purchase of goods from our website.
2.5 All orders placed will be subject to the current rate of UK VAT unless the following is applicable –

  • Your order is being delivered outside of the EU Zone or where UK VAT is not applicable by law.
  • You have supplied us with a valid and verified VAT number during the order process and are having the item delivered within the EU Zone but outside of the UK.
  • You have a valid reason to be exempt from VAT and in this situation relevant documentation will be required and the purchase will have to adhere to Government legislation i.e. VAT Relief for Disabled people, Overseas British forces (BFPO Addresses)

Should the Customer pay by credit/debit card, his/her card will not be charged until the goods are shipped. Should the order be partly shipped, the value for the goods shipped will be charged.
Payments made using the PayPal payment method will be charged in full & immediately, regardless of whether the order is fully or partly fulfilled upon the initial delivery.

Unauthorised Sales

Utek-Solutions.com will endeavour to process all orders efficiently and effectively, should LSJ Enterprises Uk Ltd believe an order has been placed without the cardholder/account holders permission then the order will be temporarily held pending clarification of this information – Please see paragraph 2.1 for further information. In the event an order is confirmed fraudulently the payment provider will be contacted and the contract of sale will be voided.

Age Related Sales

Any orders placed by those under 18 years of age on the Utek-Solutions.com website must be with the consent of a parent or carer with any subsequent information given by the child to be done so with the consent of a parent or carer. LSJ Enterprises UK LTD also requires the cardholder to be available in order to give information in cases where an individual under 18 years of age is placing an order. The Contract of Sale is only upheld providing the above-mentioned terms are upheld.

Order Security

If you would like to have your item delivered to an address that is not registered to the credit/debit card our security team will contact you. In some cases we will require further security information and identification to be provided by the customer who will need to email the required information to our security team.

Utek-Solutions.com will at times request further information* to validate a purchase, this information will be assessed by our expert security team and then destroyed.

Utek-Solutions.comis governed by its own discretion and Utek-Solutions.comreserves the right to decline an order at any point during the order process.

*Further information will be defined by each individual order and may vary – Utek-Solutions.com will require at times a form of ID to validate customer address and payment details, at times Utek-Solutions.com will require the customer to contact their payment issuer for further information.

Payment Methods

Utek-Solutions.com currently accepts a wide range of payment methods, each payment method will be subject to the same order security checks and Utek-Solutions.comwill withhold the right to take full payment for the goods ordered at any point during the order process.

Our available payment methods are as follows:

  • Debit Card/ Credit Card (Visa, Visa Debit, Visa Electron, Maestro, MasterCard)
  • PayPal payments will be processed in Sterling GBP (£) and the applicable conversation rate is required to be paid by the customer.
Delivery Services

We also understand that you want to be part of the process throughout the order and delivery of your order. That’s why we have partnered with UPS to bring you the UPS Access Point. A Collections and Drop off locations Designed to make your life easier. We always strive to provide you the best shopping experience possible. You will know the status of your order every step of the way in real-time. We believe that it is important for us and you to know your order status from the moment your payment are submitted for authorization and verification, to the arrival of your product at your doorstep.


Utek-Solutions.com will always strive to meet your delivery requirements; that’s why we use a wide range of respected courier services that can deliver to most locations without any problems.

The courier services we use are as follows –

  • DPD – We use this service for both UK and EU deliveries – Full tracking is available and for UK deliveries an *SMS along with an email with tracking is always supplied.
  • Royal Mail – We use Royal Mail services for both UK shipments and International Packages. International customers can select this service whilst it is also our preferred service for deliveries to Northern Ireland, the Channel Islands and low value UK packages.
  • FEDEX – This service is a priority international delivery option and can be chosen by customers who require packages to be delivered worldwide within 2-5 days.
  • UPS – As per FedEx this is a similar service and provides International customers with a speedy priority delivery service.
  • DHL – This is a budget priority mail service; it is a better value service compared to the FedEx/UPS delivery options but normally ensures international customers received packages within 3-5 days.
  • Parcel force –We use this service for international shipments to a number of countries.

All delivery times are stated in working days and do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.

Any purchase made upon a non-working day will only be processed upon the next available working day. For instance. A next working day (UK only) delivery order placed on a Saturday would only be processed on the following Monday for delivery on the Tuesday.

Delivery address

Items are sent to the stated delivery address provided by the customer on the online order form by the customer.

Should the delivery address differ from the invoice address, the Customer is to provide both addresses when placing the order online. The parcel will be shipped to the delivery address specifically indicated on the form.

Failed Delivery Attempts

In the event of a failed delivery, depending on the circumstances and the carrier’s policy, the Customer may receive a note of passage i.e., “calling card” in his/her mailbox. If indeed the courier has left a note, the Customer will need to call the carrier in order to arrange a new delivery date, if the Customer does not contact the courier service the item will automatically be attempted delivery the following working day for up to and sometimes surpassing 2 delivery attempts with the exception of Royal Mail packages, these items will require collection after the initial delivery attempt. It also might occur that the Customer does not find a calling card in this caseit is the Customer’s responsibility to track his/her orders online with the provided tracking information upon the carrier’s website, in order to view package status information and inform either the courier or Utek-Solutions.com customer services of any issues as soon as possible. Should the package not be re-attempted, collected or delivered to and/or by the customer the package will be returned to Utek-Solutions.com where a redelivery fee will be applicable.

Late Delivery

At times a parcel may not be delivered within the expected time allotment or stated delivery time frame given by the carrier and/or Utek-Solutions.com and the delay extends too long we would expect the Customer to contact Utek-Solutions.com in order to open an inquiry to establish the whereabouts of the parcel, i.e. the parcel may be lost/stolen/missing.

Please do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.

Loss of the parcel

Should such a situation arise, Utek-Solutions.com is compelled to respect the time frames set by the carriers in regard to declaring the loss of the package, processing a claim with the courier and then refunding the shipment or replacing the item for the customer. Hence, the Customer is also bound to the same time-frames:
In order for Utek-Solutions.com to officially declare a parcel lost, the Customer has 2 days to declare the loss of a parcel in the UK or starting from the date he or she received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted. *Please note that for International shipments this will be extended in accordance with the courier service you select, we require notification within 2 days of the delivery estimation date.

Should the parcel be declared as lost within the above-mentioned time, Utek-Solutions.comwill attend to filing a claim with the carrier and may eventually ask the Customer for additional documents to complete the composition of the file’s content. The Customer will then need to send the information as soon as possible.

The carrier gives the final response related to claims within a one to three-week period. The nature of the response can be one of two types: either the parcel is found and then sent back to the Customer by standard procedure, or the parcel is declared as lost by the carrier and Utek-Solutions.com informs the Customer. In this case, and in accordance with the customer’s wishes, Utek-Solutions.comcan make a second shipment of the order or proceed by fully refunding the Customer for the total amount paid.

In the event of loss, Utek-Solutions.com will send the customer a Non-Receipt Declaration form, which will be used as part of the investigation process. This form will be a declaration of non-receipt and should further investigation or GPS data prove that the item has been delivered successfully to the correct location then this will be used as part of a legal case towards the recipient. This may or may not involve a police investigation and will not be limited to purchaser of the goods but also the individual/individuals who signed/received the goods at the specified delivery location. Please contact our customer service team to enquire further about this form in the event of any lost goods. Timeframes for completion and replacement will vary on a case-to-case basis.

Contact Our Customer Services Team

The simplest way to arrange a return is to email our Customer Services Team

How To Return Or Exchange An Item

Should you wish to return an item, please follow one of the methods below:

Service Plans And Loans

The provider determines returns and exchanges on all subscription services and other cancellations may apply. Any cancellation period will be set out in your agreement with the subscription provider, as applicable or us.

Utek-Solutions Distance Selling Regulations

All online purchases are subject to distance selling regulations; this allows Customers to purchase an item from our website and then return the item should it not be required or not expected for full refund within 14 Calendar days of receipt. To enable this we require the item to be returned with a proof of purchase, in a resalable ‘as new’ condition and in accordance with the Utek-Solutions returns policy.

If you are returning a product, you must confirm your order number or supply proof of purchase.

If we are unable to verify your proof of purchase, we regret that we will be unable to issue a refund or exchange. Your statutory rights are unaffected.

If you choose to return an item, please do take care of it whilst it is in your possession. Please return your unused product; with the original packaging, accessories and manuals. Promotional bundles must be returned in their entirety in order for this to be refunded. See below for exclusions:

Distance Selling Regulations specifically excludes the following:

– Opened entertainment products (computer software, movies, music, video games, memory cards and USBs) as these will be deemed used;
– Products purchased with a subscription contract (unless purchased at distance, where you must inform us of your intent to return within 14 Calendar days)
– Items ordered especially for you (i.e. from the manufacturer)
– Any items that we have had to modify to fit in with your installation requirements (e.g. items that have had holes drilled through them).

In the event that the services are provided with your agreement prior to the end of this 14 Calendar day cancellation period, you lose your cancellation rights from the moment that the services are provided to you.

If you return a used item, we reserve the right to refuse a refund or reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected

For all goods purchased online and returned within 14 days we would expect all goods to be returned in a resalable  ‘as new’ condition and the goods must not have been used. This would require product seals, packaging and contents to be intact. We do understand that box seals would need to be broken to assess the item however we would request that due care and attention is taken not to damage the package when the seals are removed. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

A refund of all monies received, including the outbound delivery cost, within 14 days of cancellation of the services contract or within 14 days of receiving goods back will be processed as standard. If you are able to provide proof of return before you receive the goods back, you should receive a refund within 14 days of sending that proof.

In the case of unwanted goods Utek-Solutions will not cover cost of the postage fee incurred to return the goods to us.

Utek-Solutions currently offer a Free delivery service and this would be classed as our basic rate, please note that any difference in cost between this and your original chosen delivery fee will not returned.

In the case of faulty goods or incorrect goods returned within 14 days, If you choose to have the goods delivered by more expensive means than the cheapest standard delivery option offered/available, you will not receive a refund of the full outbound delivery cost, but only the cost of the standard delivery option which could have been chosen.

RETURN DELIVERY FEES: If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed the minimum delivery charge required by a trusted parcel service to return the item to us. Any service used above and beyond the standard rate will not be covered under this policy. Proof of posting will be required. Please ensure Utek-Solutions.comCustomer Services are consulted prior to any return fees being paid. All postage refunds must be agreed with the utek-solutionsCustomer Service Team, in writing, prior to return.

Where goods received are faulty or not fit for purpose or as described, customers will have different rights, which are covered by the Return under warranty policies.

It is our responsibility to supply you with the goods that meet your consumer rights.

This Policy does not affect your legal rights.

Refund And Exchange Policy

We hope that you will be happy with any purchase you make from Utek-Solutions.com. However we understand that at times items may not be as expected and should you wish to return an item, you may do so within the timescales and conditions outlined below.


The Customer should check with the local authorities of their country of residence about the entry conditions for the ordered items. It is the Customer’s responsibility to make the necessary declaration(s) and/or payment(s) to the appropriate authorities and or officials in their respective country.
The Customer should inquire to local authorities on the legalities of importing or using the services and items ordered. Should the customer not accept or reject payment of import taxes or duties then a charge will be applied for the cost of the return delivery and the original delivery of the item, the charges will be removed from the customers refund upon return of the package.

The Customer should make sure that the technical specifications detailed by the manufacturer respect the legislation of their respective country.
Utek-Solutions.com cannot be held liable if the Customer does not respect the legislation of the country in which the items will be introduced.
Utek-Solutions.com will ensure all documents that are required to be provided by Utek-Solutions.com i.e. FCC Forms will be inclusive with applicable parcels as standard.

Receipt of parcel

When the items are delivered to the Customer, you will be asked to sign for the goods as acknowledgment of receipt. If a parcel comes partly or totally damaged, the Customer’s reservations must be written on the delivery note in the presence of the carrier.
Should no reservation be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or Utek-Solutions.com will accept complaints. Should the customer want to preserve recourse against the courier, he/she must put in a claim in writing to the courier within 3 days (public holidays excluded) following the day of delivery. Registered letter must send this claim with a form for acknowledgment of receipt.
Any unclaimed parcel that is returned to Utek-Solutions.com can be sent back to the Customer provided that they repay the delivery fees. Should there be any issues with the package relating to contents, missing or otherwise we would need to be notified within 48 hours of the time of delivery to ensure legitimacy of this claim, otherwise Utek-Solutions.com would be unable to take any further action.

International Returns

All Utek-Solutions goods are covered by manufacturer warranty. If in the unlikely event your goods develop a fault please contact your countries product support centre first. Please see the bottom of this page for all contact details. However if no support is offered then the goods must be returned to Utek-Solutions within the warranty period at the customers cost. We will cover the cost of returning the item to us only if the item is faulty upon receipt by the customer.

NOTE: If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed £7.99.

Return Delivery Fees

If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed the minimum delivery charge required by a trusted parcel service to return the item to us. Any service used above and beyond the standard rate will not be covered under this policy. Proof of posting will be required. Please ensure Utek-solutions Customer Services are consulted prior to any return fees being paid. All postage refunds must be agreed with the Utek-Solutions Customer Service Team, in writing, prior to return.

Disputed Charges

Where due care has not been taken with the item and a repair fee is required, a charge may be applied based upon Utek-Solutions Customer Services and the manufacturers assessment. Should the customer disagree with this assessment then it may be possible to have an independent service centre assess your return. Should the outcome of this assessment be the same as the manufacturer then all associated charges will be forwarded to the customer. Refusal to make payment for these charges within 14 days may result in the manufacturer disposing of your item.

Return Charges

In cases where your return is outside of the manufacturers warranty terms a charge may be applicable for the repair and/or the return of the Handset, these charges are variable and dependant on the individual manufacturer; the cost will be provided to the customer in a formal manner and will be required to be paid in order to have the faulty item repaired. Should the customer not wish to pay the repair fee there will be both an assessment fee, again determined by the manufacturer, as well as a returns cost; The returns cost will encompass both the cost for the manufacturer to return the item to Utek-Solutions as well as the value of Utek-Solutions shipping the item back to the customer.

Upon the provision of a quote for a faulty repair by the manufacturer, the customer will be bound by a 7 day rejection period, should the repair and cost not be agreed within 7 days of the repair quote Utek-Solutions will ensure the item is returned to the customer with the aforementioned charges being applicable.

Any repairs carried out on the item without the knowledge or authorisation of Utek-Solutions and the manufacturer will immediately void the warranty you hold upon the product.

In cases where items are returned and no fault is found there will be a charge for the assessment and the return of the non-faulty item, this charge will be at the discretion of our returns team.

Utek-Solutions Fair Returns Policy

Utek-Solutions operate a fair returns policy, this allows customers who have a faulty item to have the item returned to us for repair, replacement or in some cases a refund. This policy does not affect nor incorporate the 14 Calendar day distance selling regulations policy.

A Customer whose device is faulty within the warranty period will have the right to have their item returned for repair; Utek-Solutions.com require customers to ensure their return is authorised by our customer service team, this will require the Customer sending an email to our Customer Services team to identify the reason for return and the required action, after 14 days the outcome of this return will then be at the discretion of the Customer service team. After the return has been agreed a returns reference will be provided and you will be advised on how to return the item to us, all shipping and our Customer Services Team will supply returns information. Any returns that are sent to Utek-Solutions without the knowledge or authorisation of the customer services team may be rejected.

Utek-Solutions will not take responsibility for any returned items that were not requested by our returns team or purchased from Utek-Solutions; this includes SD cards/USB Cables/Cases etc. These items may be destroyed.

4.7 Returning Goods to Utek-Solutions after 14 Days (FAULTY)

Here at Utek-Solutions we are always sorry to hear of any problems that you may be having with your purchase. If a fault occurs within 14 days of purchase then a refund or exchange would be available, should your product become defective after 14 days then your product may be covered under the manufacturer’s warranty period (Normally for a period of 12 months or more). In all cases where the product is returned to Utek-Solutions we would always need to assess and confirm the issue.

Should a fault occur within the warranty period (after 14 days) then it would be processed under the manufacturers limited warranty terms.

In all cases you may wish to visit the manufacturer’s website or contact them directly, very often they may be able to offer troubleshooting and support for the issue you have with your product and this would result in a much swifter process.  Please see manufacturer contact details at the bottom of this page.

As your point of sale, Utek-Solutions would always be able to assist in a return to our premises and we will then deal directly with the manufacturer on your behalf.

Please be aware that items returned directly to us will experience a longer turnaround time than by contacting the manufacturer directly and that is why we would advise dealing with the manufacturer initially as you would have the problem resolved far quicker that way.

When you return your device, (if applicable) you’ll need to ensure that it’s unlocked and free of security software that might prevent us from being able to access it.

If the device is locked, disabled or out of warranty cover when you return it and we provide you with a replacement device, we may have to charge you the full cost of the device and / or not process a refund (if applicable):

When returning goods to Utek-Solutions you’ll also need to supply:

All the original parts
Any accessories or free gifts
Certificates, manuals, and warranty cards
Packaging (Box, Internal Packaging etc.)

Once back with Utek-Solutions, providing this is within the warranty period and terms, the item will be forwarded to the Manufacturer for assessment and subject to the outcome of this a replacement (In some cases this may be a manufacturer refurbished item) or repaired item will be returned to the consumer.

All returned goods will be dealt with by Utek-Solutions Customer Services at their discretion and will be dealt with accordingly; Utek-Solutions will require all contents to be returned and to be in a good to new condition in the event that a refund has been agreed by a member of Utek-Solutions Customer Services. This must always be agreed prior to return.

To contact our returns team, please just click Login or My Account at the top of every page, and then enter your e-mail address and password.

If the item has been returned to Utek-Solutions directly then a return would be rejected or subject to associated charges should the item show any signs of the following;

  • Changes to the manufacturer standard settings
  • Attempts to tamper with manufacturer fixings or seals or software.
  • Any personal data upon the unit, removable or not.
  • Seals upon software have been broken
  • The device has non-standardized pin (unlock) code
  • Manufacturer content (Software) has been removed/deleted
  • The issues with the device are not covered by the manufacturers warranty

*Utek-Solutions will not take responsibility for lost data as a result of returning a device for replacement or refund

If your return to the manufacturer does not conform to warranty standards and conditions this would be deemed outside of the manufacturers warranty. Utek-solutions would then be unable to provide the remaining warranty on the product and a chargeable repair and assessment fee may be applicable by the manufacturer and/or Utek-solutions for this and future repair work.

This policy does not affect your statutory rights.

4.8 Returning Goods to Utek-Solutions after 14 Days (NON-FAULTY)

Here at Utek-Solutions we want to be sure that you are happy with your purchase and whilst we do not ordinarily accept unwanted goods back after 14 days, we may be able to make exceptions in certain circumstances.

Contact us directly to discuss your return further. –


Please do note that in certain cases this will involve a fee being applied for this service

This policy does not affect your statutory rights.

Warranty Repair/Replace

This warranty does not apply to any defect in the goods arising from the below –

  • Fair Wear & Tear
  • Willful Damage
  • Accidental Damage
  • Negligence by the Customer or any third party.
  • Usage otherwise than as recommended by the Manufacturer
  • Failure to follow the Manufacturer’s instructions
  • Any alteration or repair carried out without the Manufacturers approval.

This warranty or guarantee is in addition to your consumer rights.

All new products sold by Utek-Solutions will have at least a 1-year manufacturer warranty (unless otherwise stated), which is effective from the delivery date. The full details of the term and what is covered will be with the instruction book with your product or upon the manufacturers’ website.

Inability to Make Payment

UTEK-SOLUTIONS understand that on some occasions payment may be made later than required, providing you contact and reach an agreement with UTEK-SOLUTIONSAccounts team this will be accepted, however should UTEK-SOLUTIONS believe any of the following situations become applicable to the account holder (Company or Individual) then utek-solutions reserve the right to suspend or cancel current orders and/or deliveries or agreements between UTEK-SOLUTIONS and the account holder.

  • An application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed.
  • You are unable to make payment of your debts, or threaten to withhold payment of debts due or debts become due and/or are deemed unable to meet the requirements of your debts, this is in accordance with section 123 of the Insolvency Act 1986.
  • In the event that your creditor(s) takes possession of your assets.
  • You breach terms and agreements within our agreed contract.
  • In the event negotiations are made to reach an agreement with creditors over withheld debt that may threaten your integrity to uphold you contract with UTEK-SOLUTIONS.
  • You are subject to an application or order for bankruptcy.
  • Death, illness or incapacity that renders you or your company incapable to deal with any aspect of this agreement.
  • Suspension or intended suspension of services or actions that could result in the foreclosure of your dealings as a company or individual and may threaten your ability to make payment for purchase UTEK-SOLUTIONShave any reasonable doubt over your ability to meet the requirement and terms of this contract.
  • In the event that any of the above scenarios be applicable UTEK-SOLUTIONS would be appreciative should the client inform us directly of this to avoid any attempts by UTEK-SOLUTIONS to legally reclaim the sums owed in order to settle any outstanding credit.
  • For any detailed information surrounding account or trade enquiries please email our accounts team upon – Click Here – this will allow for clarification upon any issues surrounding corporate purchasing.
Payment of an Order

UTEK-SOLUTIONS will require payment with the stated terms (usually 30 days) and payment will be made in full for the agreed amount. Ownership of the item(s) will remain with utek-solutions until full delivery and payment has been made, we reserve the right to reclaim the items should the payment not be made as required.

Returning Goods

All return agreements must be understood and agreed prior to raising a purchase order, otherwise you will be subject to our standard returns details – see point 4.3
Should items be in an unwarranted condition after return, utek-solutions reserves the right charge for the appropriate repair of the item or reject the return. All returns will be subject to authorisation by our accounts team and we would require the return to be sent back to utek-solutions using a recorded form of mail.

Fulfilling an Order

UTEK-SOLUTIONS will use your selected courier to fulfil any order, any dates given as a result of this delivery will be an approximation and may be subject to change; any problems with the received goods will need to be notified within 48 hours of receipt by the customer. Terms of return will be agreed prior to dispatch with our trade or account team and this will be given in writing, otherwise standard timeframes – 7 working days – will be applicable for unwanted goods. To enable the goods to be returned we require the goods to be kept and held in the same condition as receipt, should the item be damaged upon receipt we require this to be signed for as Unchecked and the damage to be reported immediately to our trade team.
Goods that are made to order, or may be specifically ordered to fulfil your order and are not part of our standard stock system will remove your right to cancel the order.

Utek-Solutions Returns Help

Here at UTEK-SOLUTIONS we want to make your return process as quick and easy as possible. Please do enquire about using UTEK-SOLUTIONS return services and we may be able to use the long established accounts we have with our postal carriers to help reduce the rate and cost of return.

Very often, using the utek-solutionsRoyal Mail or UPS Access Point services, you will find that a considerable saving can be made upon your return costs.

Please note that this is not a free service but it will be a considerably cheaper option for your return. Please contact our customer service team to discuss this in further detail.

Returning Goods To Utek-Solutions (Disclaimer)

When customers are sending goods to Utek-Solutions, liability of the package will remain with the customer up until the point of inspection, this is after delivery, we suggest all goods sent to UTEK-SOLUTIONS are sent using a recorded and insured form of postage; Any loss physical/financial will not be covered byutek-solutions.

Items damaged in transit en route to Utek-Solutions will be the customer’s responsibility and all claim requirements will be upon the Sender/Customer

Refunds Upon Returned Goods

When you return a product, we’ll process your refund as quickly as possible and do our utmost to ensure this is within seven working days of when we receive and verify the item. When you return a product that you purchased using a credit card, the same card you used will be credited with the refund.

Should you wish to return an item, please follow one of the methods below:


The simplest way to arrange a return is to email our Customer Services team via the contact us form.


We at UTEK-SOLUTIONS operate a fair complaints process and using the experience of our employees and the expertise of our Suppliers and/or Manufacturers we endeavour to resolve all complaints in a fair and prompt manner.

We seek guidance from Trading Standards and other supporting authorities when attempting to resolve any dispute.

Please contact us to raise your complaint via Email: Click Here or via post to the address below –

LSJ Enterprises UK LTD T/A Utek-Solutions
Armytage Road



United Kingdom.

Alterations To Utek Solutions

UTEK-SOLUTIONS reserve the right to make any amendment’s or changes to the terms & conditions of sale, the items represented on our website, policies or any aspect of our service. Customers will be subject to the terms of sale at the point of placing an order only and changes will only be applicable to Customers who purchase after any amendments have been made. Content shown on the utek-solutionswebsite is done so with the permission of the creator and may not be copied or mirrored without the consent of utek-solutions.com

Should you have any comments in relation to issues on our website, with our terms and conditions, our service or just a general query then please do not hesitate to contact us.

Email: Click Here
Tel +44(0) 1484950489 (Local Rate) 9:30am – 5.30pm GMT


While we will use reasonable endeavours to verify the accuracy of any information we place on the Website or provide to You, We make no warranties, whether express or implied in relation to its accuracy.

Images: Product images are for illustrative purposes only and may differ from the actual product.

We reserves the right to repossess any goods that have not been paid for in full and invoice You for any legal, delivery and restocking costs incurred. All trademarks published are the property of their respective companies. utek-solutions has the right to cancel orders where we deem the order to be fraudulent and also where delivery of products may not be fulfilled. In such cases a full refund will be issued.

English Law and You govern this agreement and we submit to the non-exclusive jurisdiction of the English courts.

Matters beyond our reasonable control

If we are unable to provide this Service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this.

When User information is shared with utek-solutions or any of our Subsidiaries, we reserve the right to use your information to enable utek-solutions to obtain and/or provide supplementary information and services, this may be for a number of reasons, for example but not limited to, Purchase Feedback, Revenue Protection and Assisting with Delivery. Your information will not be sold nor will it be used inappropriately. By using the utek-solutions website or any of our Subsidiaries you agree to this data sharing.

Should any of the terms and conditions be deemed to be unenforceable in a court of law then the relevant section shall be removed from the terms of sale and the integrity of the remaining terms will be upheld.

Promotional/Discount Codes
  • Promotional/Rebate codes are only valid online and need to be entered in the checkout process to obtain discount.
  • Promotional Codes cannot be used in conjunction with any other promotional offers