Utek-Solutions operate a fair returns policy, this allows customers who have a faulty item to have the item returned to us for repair, replacement or in some cases a refund. This policy does not affect nor incorporate the 14 Calendar day distance selling regulations policy.
A Customer whose device is faulty within the warranty period will have the right to have their item returned for repair; Utek-Solutions.com require customers to ensure their return is authorised by our customer service team, this will require the Customer sending an email to our Customer Services team to identify the reason for return and the required action, after 14 days the outcome of this return will then be at the discretion of the Customer service team. After the return has been agreed a returns reference will be provided and you will be advised on how to return the item to us, all shipping and our Customer Services Team will supply returns information. Any returns that are sent to Utek-Solutions without the knowledge or authorisation of the customer services team may be rejected.
Utek-Solutions will not take responsibility for any returned items that were not requested by our returns team or purchased from Utek-Solutions; this includes SD cards/USB Cables/Cases etc. These items may be destroyed.
4.7 Returning Goods to Utek-Solutions after 14 Days (FAULTY)
Here at Utek-Solutions we are always sorry to hear of any problems that you may be having with your purchase. If a fault occurs within 14 days of purchase then a refund or exchange would be available, should your product become defective after 14 days then your product may be covered under the manufacturer’s warranty period (Normally for a period of 12 months or more). In all cases where the product is returned to Utek-Solutions we would always need to assess and confirm the issue.
Should a fault occur within the warranty period (after 14 days) then it would be processed under the manufacturers limited warranty terms.
In all cases you may wish to visit the manufacturer’s website or contact them directly, very often they may be able to offer troubleshooting and support for the issue you have with your product and this would result in a much swifter process. Please see manufacturer contact details at the bottom of this page.
As your point of sale, Utek-Solutions would always be able to assist in a return to our premises and we will then deal directly with the manufacturer on your behalf.
Please be aware that items returned directly to us will experience a longer turnaround time than by contacting the manufacturer directly and that is why we would advise dealing with the manufacturer initially as you would have the problem resolved far quicker that way.
When you return your device, (if applicable) you’ll need to ensure that it’s unlocked and free of security software that might prevent us from being able to access it.
If the device is locked, disabled or out of warranty cover when you return it and we provide you with a replacement device, we may have to charge you the full cost of the device and / or not process a refund (if applicable):
When returning goods to Utek-Solutions you’ll also need to supply:
All the original parts
Any accessories or free gifts
Certificates, manuals, and warranty cards
Packaging (Box, Internal Packaging etc.)
Once back with Utek-Solutions, providing this is within the warranty period and terms, the item will be forwarded to the Manufacturer for assessment and subject to the outcome of this a replacement (In some cases this may be a manufacturer refurbished item) or repaired item will be returned to the consumer.
All returned goods will be dealt with by Utek-Solutions Customer Services at their discretion and will be dealt with accordingly; Utek-Solutions will require all contents to be returned and to be in a good to new condition in the event that a refund has been agreed by a member of Utek-Solutions Customer Services. This must always be agreed prior to return.
To contact our returns team, please just click Login or My Account at the top of every page, and then enter your e-mail address and password.
If the item has been returned to Utek-Solutions directly then a return would be rejected or subject to associated charges should the item show any signs of the following;
- Changes to the manufacturer standard settings
- Attempts to tamper with manufacturer fixings or seals or software.
- Any personal data upon the unit, removable or not.
- Seals upon software have been broken
- The device has non-standardized pin (unlock) code
- Manufacturer content (Software) has been removed/deleted
- The issues with the device are not covered by the manufacturers warranty
*Utek-Solutions will not take responsibility for lost data as a result of returning a device for replacement or refund
If your return to the manufacturer does not conform to warranty standards and conditions this would be deemed outside of the manufacturers warranty. Utek-solutions would then be unable to provide the remaining warranty on the product and a chargeable repair and assessment fee may be applicable by the manufacturer and/or Utek-solutions for this and future repair work.
This policy does not affect your statutory rights.
4.8 Returning Goods to Utek-Solutions after 14 Days (NON-FAULTY)
Here at Utek-Solutions we want to be sure that you are happy with your purchase and whilst we do not ordinarily accept unwanted goods back after 14 days, we may be able to make exceptions in certain circumstances.
Contact us directly to discuss your return further. –
Please do note that in certain cases this will involve a fee being applied for this service
This policy does not affect your statutory rights.