Delivery & Returns

Please be sure to read our full Terms & Conditions for further information about delivery and returns

 

DELIVERY OPTIONS

Small Appliances

Free UK Delivery (DPD or Royal Mail) Please allow 2-3 business days for delivery.

Large Appliances

Free Delivery by Utek Appliances - Please allow 2-10 business days for delivery.


We deliver to most of mainland Great Britain with the exception of some outlying areas for Large Appliances.

Standard delivery is free, however we may change for delivery using our out of area delivery partners and for additional services such as bulky item delivery.

Delivery options and costs will be clearly displayed once you have entered your delivery postcode.

Upon delivery a signature will be required.

The following delivery information applies if you purchase an item from us that is delivered by one of our own vans. 

We will contact you with an estimated delivery date. However delivery dates may be delayed by events outside our control (e.g. due to sudden stock shortages, manufacturing delays, or delivery vehicle breakdowns), which is why we strongly advise all customers not to book fitters until they have received the relevant products, as no claims will be accepted. We will contact you as soon as possible to let you know if there is a delay and will take steps to minimise the effect of the delay. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering the products.

The day before delivery we endeavour to advise all customers of an estimated delivery timeslot.

You will be notified of your delivery timeslot by Call & E-Mail between 9am and 5pm the day before delivery providing you have given us sufficient contact details.

You cannot choose your own delivery timeslot as these are allocated by our automated route planning system. Once issued your timeslot cannot be changed.

Timeslots are estimates, actual delivery times can be earlier or later due to circumstances beyond our control. This means someone must be present at the delivery address all day and able to accept the products upon arrival of our delivery vehicle.

If you find you cannot keep to the delivery date you must notify us before 12 noon one working day before delivery.

Failed delivery charges may be applied in the event that a delivery fails due to - but not limited to - any of the following reasons:

You cancel the order after the point at which the products have been loaded for delivery at our warehouse.

You provide insufficient/incorrect contact details or an incorrect delivery address thereby resulting in our inability to contact you or otherwise make a successful delivery.

You refuse delivery upon arrival of our delivery vehicle.

There is no-one at the delivery address to accept delivery. You must ensure that you can be available all day on your chosen day of delivery.

There are parking restrictions or other access problems (e.g. stairs or narrow doorways) which you failed to notify our telesales operators of. By booking your own delivery date at the checkout you are agreeing that there are no such access or parking restrictions which we should be aware of.

We will only deliver to ground floor properties (unless a lift is available); this can include a maximum of 4 steps. Certain products may be delivered up or down a flight of stairs at additional cost. Call us to find out if the items you require can be delivered in this way.

Whilst our own drivers are happy to wheel your product into an unobstructed room of your choice, we cannot be held responsible for any damage incurred. It is your responsibility to protect any floor coverings to prevent damage while the products are being situated in the property.

We do not allow customers under any circumstances to assist the driver with delivery or handling of any of our products.

The products will be your responsibility from the time we deliver the products to the address given by you.

Failed Delivery Charges (Large Appliances Delivered by Our Vans)

Failed deliveryRe-delivery (standard)£24.99 per item
Cancellation (standard)£69.99 per item

Our fleet can not deliver to the following postcodes (Large Appliances)

AB10 to AB16, AB21 to AB25, AB30 to AB39, AB41 to AB45, AB51 to AB56
DD1 to DD11
EH1 to EH49, EH51 to EH55, EH91, EH95, EH99
FK1 to FK21
GU95
GY1 to GY9
HS1 to HS9
IM1 to IM9, IM86 to IM87, IM99
IV1 to IV28, IV30 to IV32, IV36, IV40 to IV49, IV51 to IV56, IV63
JE1 to JE4
KW1 to KW3, KW5 to KW17
KY1 to KY16, KY99
PA20 to PA99PH11 to PH26, PH30 to PH44, PH49 to PH50
PO30 to PO41

PL1 to PL95
SA14 to SA20, SA31 to SA48, SA61 to SA73, SA80, SA99

TQ1 to TQ14

TR1 to TR27

Any BT postcodes

REFUNDS & RETURNS

We believe that you will be happy with any purchase you make from UtekAppliances.com. However we understand that at times items may not be as expected and should you wish to return an item.

Please do not return any products to us until you have discussed your return with a customer service representative and your return has been confirmed.

You can return your item within 30 days if the product is unused and in its original packaging. If you have unwrapped the product and you no longer have the original packaging, you may be eligible for a partial refund/ay incur a restocking fee. If the product has been used, you will not be eligible for a refund, unless faulty (see below)

Please do not return any products to us until you have discussed your return with a customer service representative and your return has been confirmed.

For any unwanted/unsuitable returns you will be asked to arrange a return via your own means.


Should you discover a fault with products that you have received you should contact us as soon as reasonably possible. Our customer service team will be happy to help and talk you through your options, via live chat or telephone on 01484 950489 Do not attempt to repair the product yourself, we do not cover accidental damage caused by the customer.

If the fault is found within 30 days of purchase, you are entitled to a full refund or exchange at our discretion (subject to stock availability). If a fault is discovered after 30 days but within the guarantee period of your product, you should contact the product manufacturer, who will assist with your issue.

We want all of our products to reach the customer undamaged, in brand new condition and we do our very best to ensure this is the case. However, if any of our customers note any damage to our products on delivery, we give a 48-hour window for the damage to be reported to our customer service team. To obtain a full refund for a damaged item you must not start to use, install or input any data/software.


When you return a product, we’ll process your refund as quickly as possible in accordance with our Terms & Conditions (see section 4.1). When you return a product that you purchased using a credit card, the same card you used will be credited with the refund. 

 

CONTACTING OUR CUSTOMER SERVICES TEAM

The simplest way to arrange a return is to call us on 01484 950489 or email our Customer Services team on sales@utekappliances.com

 

Address:

LSJ Enterprises

Unit 9, Brookfoot Business Park

Brookfoot

Brighouse

HD6 2SD

United Kingdom

 

Tel:+44 (0) 1484950489

Email: Sales@UtekAppliances.com

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