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We believe that you will be happy with any purchase you make from UtekAppliances.com. However we understand that at times items may not be as expected and should you wish to return an item.
Please be sure to read our full Terms & Conditions for further information about delivery and returns
Please do not send us any goods back until you receive a Returns number and instructions from us
Repairs under warranty- for faulty goods that are still within their manufacturer warranty period, you may want to consider contacting the manufacturer of the product directly before contacting UtekAppliances.com, this process is usually much quicker.
All online purchases are subject to distance selling regulations; this allows Customers to purchase an item from our website and then return the item should it not be required and/or not expected for full refund within 14 days of receipt.
When you return a product, we’ll process your refund as quickly as possible in accordance with our Terms & Conditions (see section 4.1). When you return a product that you purchased using a credit card, the same card you used will be credited with the refund. Should you wish to return an item, please contact us first.
The simplest way to arrange a return is to call us on 01484 950489 or email our Customer Services team on email@example.com
We only send our parcels out with the most trusted couriers we could find!
Delivery prices vary depending on the weight of the chosen item and delivery service; a price will be calculated during the checkout process when the delivery details have been entered.
FREE UK Delivery: 2-3 working days*
*Includes Mainland UK only. Non-mainland UK addresses may incur an additional delivery charge. Please contact us for more information about deliveries to your address.
Express Delivery (where available): 1-2 working days
EU Delivery (outside of the UK): 5-10 working days - A more specific timescale will be given during checkout based on location
Delivery times are stated in business/working days (Monday to Friday). These times do not include the day you place your order.
Destinations, which are, VAT exempt, VAT will be removed in the checkout process. i.e Guernsey, Jersey, BFPO
Delivery prices for paid delivery options will be shown during checkout
Unit 9, Brookfoot Business Park
Tel:+44 (0) 1484950489