Delivery & Returns

Please be sure to read our full Terms & Conditions for further information about delivery and returns

 

OUR TRUSTED DELIVERY PARTNERS

We only send our parcels out with the most trusted couriers we could find!  

 

 

 

DELIVERY OPTIONS

Delivery prices vary depending on the weight of the chosen item and delivery service; a price will be calculated during the checkout process when the delivery details have been entered.

 

FREE UK Delivery: 2-3 working days*

*Includes Mainland UK only. Non-mainland UK addresses may incur an additional delivery charge. Please contact us for more information about deliveries to your address.

 

Express Delivery (where available): 1-2 working days

 

EU Delivery (outside of the UK): 5-10 working days - A more specific timescale will be given during checkout based on location

 

Delivery times are stated in business/working days (Monday to Friday). These times do not include the day you place your order.

Destinations, which are, VAT exempt, VAT will be removed in the checkout process. i.e Guernsey, Jersey, BFPO

Delivery prices for paid delivery options will be shown during checkout

 

REFUNDS & RETURNS

We believe that you will be happy with any purchase you make from UtekAppliances.com. However we understand that at times items may not be as expected and should you wish to return an item.

Please do not send us any goods back until you receive a Returns number and instructions from us

Repairs under warranty- for faulty goods that are still within their manufacturer warranty period, you may want to consider contacting the manufacturer of the product directly before contacting UtekAppliances.com, this process is usually much quicker.

All online purchases are subject to distance selling regulations; this allows Customers to purchase an item from our website and then return the item should it not be required and/or not expected for full refund within 14 days of receipt.

When you return a product, we’ll process your refund as quickly as possible in accordance with our Terms & Conditions (see section 4.1). When you return a product that you purchased using a credit card, the same card you used will be credited with the refund. Should you wish to return an item, please contact us first.

Please check your item when you receive it. Any fault with an item you have received from us must be reported within the 14 day returns period. If this has not been reported within 14 days of receipt, we would not be able to deal with any faulty items return requests directly, however you do have a full manufacturer's warranty to cover for problems after 14 days.

 

CONTACTING OUR CUSTOMER SERVICES TEAM

The simplest way to arrange a return is to call us on 01484 950489 or email our Customer Services team on sales@utekappliances.com

 

Address:

LSJ Enterprises

Unit 9, Brookfoot Business Park

Brookfoot

Brighouse

HD6 2SD

United Kingdom

 

Tel:+44 (0) 1484950489

Email: Sales@UtekAppliances.com